Contact Buxy

Email support@buxyapp.com for anything account- or money-related. It is read by the same people who build Buxy. Below is what each route is for and how long it usually takes, so you know whether to wait or to chase.

Email — accounts, payouts, missing credit

support@buxyapp.com is the right route for anything that touches your balance or your account. Include your Roblox username and, if the question is about an offer, the name of the offer and roughly when you completed it — that is what makes a claim checkable.

Missing offer credit is the most common message we get, and it is usually the partner network rather than Buxy: they confirm the completion, we credit it. We will chase it on your behalf, but the timeline belongs to the advertiser, so it can take several days.

Payout questions

Withdrawals are reviewed by a person and normally arrive within 24 hours. If yours is past that, email us with your Roblox username and the gamepass link you submitted. Note that a gamepass has to stay on sale at the price you set until the payout completes — editing or deleting it mid-review is the usual cause of a stuck order.

In-app chat — quick questions

Signed-in users get a chat widget on every page. Good for a fast question, not for anything requiring an account change: those go to email, where there is a written record.

Discord — community

Our Discord server is for community discussion, announcements and giveaways. Staff are present, but it is not a support queue and nobody there will ever ask for your password or for payment. Anyone who direct-messages you claiming to be Buxy staff offering Robux is not Buxy.

Reporting abuse or a security issue

Email support@buxyapp.com with “report” in the subject line for scams, impersonation, or anything unsafe in the community chat. If you have found a security vulnerability, tell us privately at the same address before disclosing it anywhere else, and include enough detail to reproduce it.

Privacy and data requests

Access, correction and deletion requests go to the same address. What we hold and how long we keep it is set out in the privacy policy; the terms of service cover account rules and the complaints route.

One thing we cannot help with

We are not Roblox and we cannot act on a Roblox account: bans, refunds, moderation and password resets are theirs, not ours. Buxy is not affiliated with, endorsed by, or sponsored by Roblox Corporation. More about how Buxy operates is on the about page.